Return and refund
RETURNS AND REFUNDS
Time limit
You have 14 days to return your items without giving a reason.
Return conditions
Items must be returned as received, unworn and unwashed, in their original packaging:
- Label still attached to the product for socks sold individually
- Intact box for adult batches
- Intact bags for children's packs
Return transport must be arranged by the customer.
Return address
Items must be returned to the following address, along with the delivery note or order invoice:
Little Socks
35 rue Faidherbe
59420 Mouvaux
Return costs
The customer must pay the shipping costs for returning the items. Tites Chaussettes will then reimburse these costs up to €3.95. The return shipping costs will be reimbursed at the same time as the original order.
Refund
The refund will be issued within a maximum of 30 days after receipt and verification of the returned item. The refund will be issued using the same payment method chosen by the customer when placing the order.
Exchanges
We only replace an item if it is defective or damaged. In this case, it will be exchanged for the same item.
Any request must be sent to us by email at serviceclient@titeschaussettes.com .