FAQ

What are the shipping times for your products?

We take 1 day to process your order, then 1-3 business days to deliver it to you.

Do you ship worldwide?

We deliver to France, Germany, Belgium, Spain, Italy, and Portugal.

 

Do you provide order tracking information?

Yes, as soon as your order is shipped, you will receive an email including a link to track your order. If you do not receive an email a few days after placing your order, please do not hesitate to ask us by email at: serviceclient@titeschaussettes.com

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: serviceclient@titeschaussettes.com and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located near Lille, in France

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can certainly do so if the request is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.