FAQ

What are the shipping times for your products?

We take 1 day to process your order and then 1-3 business days to deliver it to you.

Ship yourself everywhere In the world?

We deliver to France, Germany and Belgium.

Do you provide order tracking information?

Yes, as soon as your order is shipped, you will receive an email with a link to track your order. If you do not receive an email within a few days of placing your order, please contact us by email at: customerservice@titeschaussettes.com

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us a picture of the damaged item in question to the email address: serviceclient@titeschaussettes.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Paris In France

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course do so if the request is made within 30 days of the order date and the product(s) in question are not on sale. For more information, please read our refund policy.